Terms & Conditions

Last Updated: October 23, 2025

Welcome to Luxe Cheesecake. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

1.1 Business Information

Business Name: Luxe Cheesecake
Address: 162 Rue Waassertrap, Belvaux, Luxembourg
Email: contact@cheesecake.lu
Phone: +352 661 382 194
VAT Number: LU36965033

1.2 Acceptance of Terms

By using our website or placing an order, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into a binding contract
• You have read, understood, and agree to these Terms and Conditions
• All information provided is accurate and complete

2. Products and Services

2.1 Product Description

Luxe Cheesecake specializes in handcrafted, artisan cheesecakes made with premium ingredients. We offer:

• Pre-designed cheesecakes in various flavors
• Custom orders (subject to availability and advance notice)
• Seasonal and limited-edition varieties

2.2 Product Information

We strive to provide accurate descriptions, images, and ingredient information. However:

• Product images are for illustrative purposes and may vary slightly from the actual product
• Handcrafted items may have minor variations in appearance
• We reserve the right to modify recipes and ingredients without prior notice
• Allergen information is provided to the best of our knowledge; cross-contamination may occur

2.3 Availability

• Product availability is subject to change without notice
• Custom orders require advance notice (typically 48-72 hours)
• We reserve the right to limit quantities or refuse orders at our discretion
• Seasonal items are available for limited periods

3. Ordering Process

3.1 Placing an Order

To place an order:

1. Select your desired products and quantities
2. Choose delivery or pickup option
3. Provide accurate contact and delivery information
4. Select your payment method (bank transfer or Payconiq)
5. Review and submit your order

3.2 Order Confirmation

• You will receive an order confirmation email with your order details and payment reference
• Order confirmation does not guarantee acceptance; we reserve the right to refuse orders
• We will notify you if any items are unavailable or require substitution
• A binding contract is formed when we confirm your order and receive payment

3.3 Order Modifications and Cancellations

• Modifications: Contact us immediately at contact@cheesecake.lu or +352 661 311 255. Modifications are subject to availability and may not be possible after production begins.
• Cancellations: Orders can be cancelled free of charge up to 24 hours before the scheduled pickup/delivery time. Cancellations made less than 24 hours in advance may be subject to a 50% cancellation fee due to perishable nature of products.
• No-Show Policy: Failure to collect a pickup order or be available for delivery without prior notice will result in forfeiture of payment and the order.

4. Pricing and Payment

4.1 Pricing

• All prices are displayed in Euros (EUR) and include applicable VAT
• Prices are subject to change without prior notice
• The price charged will be the price displayed at the time of order confirmation
• Delivery fees are calculated based on distance from our location in Belvaux

4.2 Payment Methods

We accept the following payment methods:

• Bank Transfer: Payment details will be provided in your order confirmation
• Payconiq: Payment reference will be provided; send payment to +352 661 311 255

4.3 Payment Terms

• Payment must be received before order processing begins
• Orders are not confirmed until payment is verified
• Include your order reference number with all payments
• We are not responsible for payment delays caused by banking systems

4.4 Failed or Incomplete Payments

• Orders with incomplete payment information will not be processed
• If payment is not received within 24 hours, your order may be cancelled
• We reserve the right to cancel orders with payment issues

5. Delivery and Pickup

5.1 Delivery Service

Delivery Area: We deliver within Luxembourg and to select nearby areas. Delivery availability is determined by distance calculation on our website.

Delivery Fees: Calculated based on distance from our atelier in Belvaux. The delivery fee will be displayed before you confirm your order.

Delivery Times:

• Delivery times are estimates and not guaranteed
• We will provide an estimated delivery window upon order confirmation
• Delays may occur due to traffic, weather, or unforeseen circumstances
• Please ensure someone is available to receive the order during the delivery window

5.2 Pickup Service

• Pickup is available at our location: 162 Rue Waassertrap, Belvaux
• Pickup times must be scheduled in advance
• Please arrive within your scheduled pickup window
• Bring your order confirmation or reference number
• Uncollected orders will be held for 24 hours, after which they may be discarded

5.3 Perishable Goods

5.4 Delivery Refusal or Absence

• If you are not available at the delivery address, we will attempt to contact you
• If we cannot reach you or complete delivery, the order may be returned to our atelier
• Redelivery fees may apply
• Refunds will not be issued for customer absence or refusal to accept delivery

6. Returns, Refunds, and Complaints

6.1 Returns Policy

Due to the perishable nature of our products and food safety regulations, we cannot accept returns of cheesecakes once they have been collected or delivered.

6.2 Right of Withdrawal (EU Consumer Rights)

Under EU law, consumers generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to:

• Perishable food items (Article 16(e) of Directive 2011/83/EU)
• Goods made to customer specifications or clearly personalized

Therefore, the right of withdrawal does not apply to our cheesecake orders.

6.3 Refunds and Compensation

You may be entitled to a refund or compensation in the following circumstances:

• Defective Products: If the cheesecake is spoiled, contaminated, or otherwise unfit for consumption upon delivery
• Incorrect Order: If you receive the wrong product or quantity
• Non-Delivery: If we fail to deliver or provide the order for pickup without valid reason
• Cancellation by Us: If we cancel your order after payment has been received

6.4 Complaints Procedure

If you have a complaint about your order:

1. Contact Us Immediately: Email contact@cheesecake.lu or call +352 661 311 255 within 24 hours of delivery/pickup
2. Provide Evidence: Include your order reference, photos of the product (if applicable), and description of the issue
3. Do Not Discard: Keep the product and packaging for inspection if requested
4. Resolution: We will investigate and respond within 2-3 business days with a proposed solution

6.5 Remedies

Depending on the nature of the complaint, we may offer:

• Full or partial refund
• Replacement product
• Store credit for future orders
• Other compensation as deemed appropriate

7. Liability and Disclaimers

7.1 Product Liability

• We take all reasonable care to ensure our products are safe and of high quality
• We comply with Luxembourg and EU food safety regulations
• We are not liable for allergic reactions if you have not informed us of specific allergies
• Customers with severe allergies should not consume our products without prior consultation

7.2 Limitation of Liability

To the extent permitted by law:

• Our liability is limited to the value of your order
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for delays caused by circumstances beyond our reasonable control (force majeure)
• Nothing in these terms excludes liability for death, personal injury, or fraud

7.3 Website Accuracy

• We strive to ensure website information is accurate but cannot guarantee it is error-free
• Product descriptions, images, and prices are subject to change
• Technical errors or typographical mistakes do not create binding obligations

8. Intellectual Property

8.1 Ownership

All content on this website, including text, images, logos, recipes, and design, is the property of Luxe Cheesecake or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Permitted Use

• You may view and download content for personal, non-commercial use only
• You may not reproduce, distribute, modify, or publicly display our content without permission
• Our recipes and product designs are proprietary and may not be copied

9. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws (GDPR). By placing an order, you consent to the collection and use of your information as described in our Privacy Policy.

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or pandemics
• Government restrictions or regulations
• Supplier failures or ingredient shortages
• Equipment breakdowns or power outages
• Labor disputes or transportation disruptions

In such cases, we will notify you as soon as possible and may offer rescheduling or refund.

11. Governing Law and Jurisdiction

11.1 Applicable Law

These Terms and Conditions are governed by the laws of the Grand Duchy of Luxembourg and the European Union.

11.2 Dispute Resolution

• We encourage resolving disputes amicably through direct communication
• If a dispute cannot be resolved, it will be subject to the exclusive jurisdiction of the Luxembourg courts
• EU consumers may access the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

12. Consumer Rights (EU)

As a consumer in the European Union, you are protected by EU consumer protection laws, including:

• Right to clear and transparent information
• Right to fair contract terms
• Right to remedies for defective products (within limitations for perishable goods)
• Protection against unfair commercial practices

Nothing in these Terms and Conditions limits your statutory consumer rights.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website or placement of orders after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Luxe Cheesecake
162 Rue Waassertrap
Belvaux, Luxembourg
Email: contact@cheesecake.lu
Phone: +352 661 311 255

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Luxe Cheesecake regarding your use of our website and purchase of our products.